Return & Refund

Return & Refund Policy

At libomarket.shop, we are committed to providing you with high-quality products and an excellent shopping experience. If you are not satisfied with your purchased items, here is our return and refund policy:

1. Return Conditions

• You can request a return within 30 days of receiving your item.
• Returned products must be unused, in their original packaging, and include all tags and accessories.
• Specific products (such as perishables, personal care items, etc.) may not be eligible for return, so please check the product description before purchasing.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email (support@libomarket.shop) 
2. Provide Information: Please include your order number and the reason for the return so we can process it quickly.
3. Receive Confirmation: We will review your request and provide you with the return address and detailed instructions.

3. Refund Processing

• Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 7-14 business days.
• Refunds will be issued to the original payment method and may take some time to reflect in your account.

4. Shipping Costs

• If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
• For returns due to personal reasons (such as dislike, ordering the wrong item, etc.), the return shipping costs will be borne by the customer.

5. Contact Us

If you have any questions about our return and refund policy or need further information, please feel free to contact us:

• Email: support@libomarket.shop

Thank you for choosing libomarket.shop! We hope you are satisfied with our products and services, and we look forward to providing you with more quality shopping experiences.