FAQS

Frequently Asked Questions (FAQs)

1. How do I place an order?

You can browse our website, select the products you need, and click the "Add to Cart" button. After making your selections, go to the cart page, click "Checkout," and follow the prompts to complete your order.

2. What payment methods are accepted?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other electronic payment options. All payments are processed using secure encryption technology.

3. How long does order processing take?

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary depending on inventory availability.

4. How can I track my order?

After your order is shipped, we will send you a confirmation email containing the tracking number and information about the shipping company. You can use the tracking number on the carrier's website to check the package status.

5. What are the shipping costs?

Shipping costs vary based on your delivery address, order weight, and selected shipping method. The system will automatically calculate and display the relevant fees at checkout.

6. How can I request a refund if I’m not satisfied with the product?

If you are not satisfied with your purchased product, you can request a refund within 30 days of receiving the goods. Please ensure that the product is unused and retains its original packaging. For specific refund procedures, please refer to our refund policy page.

7. Do you support international shipping?

Currently, we primarily offer domestic shipping services. For international shipping inquiries, please contact our customer service team to learn about available options and costs.

8. How can I contact customer service?

If you have any questions or need further information, you can reach customer service through the following methods:

• Email: support@libomarket.shop

9. Is there a warranty on the products?

Some products may come with a manufacturer's warranty. Please refer to each product page or contact our customer service for specific warranty information.

10. How secure is the website?

We use advanced security technologies to ensure your personal and payment information is protected. All transactions are processed using secure encryption technology to prevent data breaches.

Thank you for visiting libomarket.shop! We look forward to providing you with quality products and services!